New online system for Indian expats in UAE

DUBAI: Indian expats in the UAE can now get their consular grievances redressed on a new online system introduced by the Indian Government, a top official said.

Indian Consul-General Anurag Bhushan said on Monday the grievances include labour issues, death cases, compensation cases and missing persons. Queries related to passport and visa services are not covered under the system.

Called MADAD or the MEA Consular Grievances Monitoring System, the forum in Hindi is being implemented through the Indian missions in the UAE.

The portal aims to facilitate online logging and tracking of complaints pertaining to consular services by complainants. To begin with, a user needs to open the link to the Madad portal, which is available as Passport Seva Online (www.passportindia.gov.in). First time users need to create an account by entering their name, phone, email and password. The account needs to be verified by clicking on a link sent to the user’s email ID. Once the log in is successful, the user can file his or her own complaint or on behalf of someone else. The entire history of the grievance would be maintained online and the user can check the status and updates by logging in later. In a separate development, the Consulate has announced two new cultural initiatives to promote Indian culture and science in UAE.